Pilot 3: Receptionist Agent

What is the problem?

Many organisations are proactively exploring inventive strategies to aid their employees in executing repetitive tasks while maintaining a positive end-user experience. The Poste Italiane manages many buildings where dedicated personnel handles building access and guest reception.

To support the reception staff, the Receptionist Agent pilot will assist visitors and employee users by granting physical access to the company headquarters or offices, giving general information about the company, conferences and meeting rooms, among others.

What is the solution – and what technology is it based on?

The Receptionist Agent will establish a warm and personable face-to-face connection through effective tactile and voice communication. The agent will sense the user's presence and initiate interaction based on their movements, extending a friendly greeting, promptly helping, and giving adequate tips to the customers. Additionally, the Receptionist Agent will have the capability of verifying users, attending to more than one guest at once, making video calls to announce the visitor’s arrival to the host(s), and even mapping the office location guiding the customers.

Who is the target group?

The visitors and employees of Poste management buildings.

What are the benefits?

Primarily, the Receptionist Agent speeds up the access procedure to the building, increasing overall efficiency and convenience for occupants and visitors. This increases productivity and contributes to a more pleasant experience for everyone involved. Secondly, it reduces the workload for receptionists. With more straightforward access procedures, receptionists can focus on other essential tasks and provide better assistance where it is genuinely needed. This shift in responsibilities can lead to improved service and better resource allocation. Lastly, the measures simplify the reachability of hosts and meeting rooms. This simplification ensures individuals can quickly and easily locate their destinations within the building. Moreover, it can reduce the potential for confusion and delays, making the space more user-friendly and inclusive.

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